BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

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BPO focuses on low-level process, whereas focus is on the high-level process. BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel of outsourcing.

Please post your comments and questions as a separate thread. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular field.

BPO is more focused on finding cost-efficient business solutions, that’s why most of the tasks being outsourced are those that are not directly linked to a company’s value chain. Because functions outsourced by KPOs require specialized skills, experience, and knowledge, recruiting talent for this form of outsourcing could be challenging.

Business Process Outsourcing BPO and Knowledge Process Outsourcing KPO are two business terms also considered popular buzzwords in the past frequently used kp encountered in the offshoring and outsourcing industry in the Philippines.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Almost all the transnational companies, today, bstween their non-core activities, just to pay attention to their primary business. A BPO is capable of handling both front end and back end operations of an entity.

Focus on Low level process High level process. Math Question Source Space Requirements Be specific in skills required, number of employees, and timeline. On the other hand, KPO is insights driven.


KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. KPO, short kop Knowledge Processing Outsourcing, is the latest outsourcing process, which involves the application of training and expertise to research, diffference analysis, and other information-based activities.

KPO is another kind of outsourcing differece, functions related to knowledge and information are outsourced to third party service providers. BPO – anybody who have passed 10th or 12th with average communication skills with computer knowledge can work for any process whether it could be of Data entry related for Telecomm process, Bank process, Insurance process, Mortgage process, and Mediclaim process etc.

It is originally associated with the firms’ production of goods for use or sale using labor and machines, tools, chemical and biological processing, or formulation, such as Coca Cola that outsourced large sections of its supply chain.

Even businesses outsourcing their services anf KPOs do a digference extensive research before giving a contract to a particular KPO, as a good KPO can be the differentiating factor between a good market offering and a bad one. Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc.

And the motive behind such outsourcing is directly linked to cost reduction. The focus is made on the process, i. Leave a Reply Cancel reply Your email address will not be published.

Difference Between BPO and KPO – Indiaclass

Being the most popular educational website in India, we believe in providing quality content to our readers. This process of handling customers by customer care executives is best example of BPO.

If required, refer to the URL of this page in your new post. You Might Also Like: Companies usually outsource such processes to BPOs which are not directly linked to its value chain. Outsourcing of routine or peripheral behween functions is in vogue.

Posted on Friday, January 10, Bookmark the permalink. KPOs are usually more specialized and knowledge based.


KPO vs BPO: Difference between KPO and BPO ~ I Answer 4 U

Now whenever you hear of a BPO, in your mind first thought comes is bpk Telecommunication service only, because we are using it daily and we often call up the customer care executive for resolving minor problems.

So if you are a ‘Jack of all trades’, KPOs may not be the right choice for you. You must Sign In to post a response. BPO requires good communication skills and basic computer knowledge in employees.

What is the difference between BPO and KPO

The different types of BPO are explained below:. The major cause behind the outsourcing of business process is to reduce costs and maximize efficiency.

Why KPOs are emerging at a rapid pace now? More or less they are both process outsourcing. BPO depends on upon cost arbitrage.

Some of the key differences are listed in the table below: It usually consists of the back office or front office operations.

KPO provides great quality work and deliver everything on-time with uninterrupted services. The motive behind such outsourcing is not only to reduce cost but to get specialised solutions for which availing in-house resources might be tough. These activities are directly related to core offering of parent company.

The Key Differences Between BPO and KPO

If outsourcing is done to a company situated outside the parent company’s country, it is known as offshore outsourcing. This process of customer handling is also a process for the organisation which needs to be handled very effectively and hence BPO centre are set up.

With amd global outsourcing sector showing steady growth, despite the looming slowdown, there have been many KPO and BPO units coming up especially in the developing nations.